1 解决

81 浏览

• 白衣素袖 2021-04-16

Which of the following are within the scope of service asset and configuration management? 下列哪项是在服务资产和配置管理的范围之内？(1) Identification of configuration items (CIs) 配置项标识（CIS）;(2)Recording relationships between CIs CI之间的关系记录;(3)Recording and control of virtual CIs 虚拟CI记录和控制;(4)Approving finance for the purchase of software to support service asset and configuration management 为?持服务资产和配置管理，提供资?购买软件；

ITIL中文试题库

1 解决

89 浏览

• 苦短 2021-04-16

Which of the following activities are performed by a desk?以下哪项活动是由服务台执?？(1)Logging details of incidents and service requests 记录事件和服务请求的详细信息;(2)Providing first-line investigation and diagnosis 提供了?线调查和诊断;(3)Restoring service 恢复服务;(4)Implementing all standard changes 实现所有标准变化

ITIL中文试题库

1 解决

58 浏览

• 一只蝲蝲蛄 2021-04-16

Who is responsible for defining metrics for change management?谁是负责定义指标变更管理？

ITIL中文试题库

1 解决

64 浏览

• victory 2021-04-16

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle? 服务?命周期中服务运营阶段，下列进程列表，哪?项是正确？

ITIL中文试题库

1 解决

124 浏览

• 苏苏 2021-04-16

Which one of the following activities would be performed by access management?访问管理执?以下哪?个活动？

ITIL中文试题库

1 解决

113 浏览

• MEISHAONV 2021-04-16

Which one of the following is the BEST description of a service-based service level agreement (SLA)? 对于基于服务的服务等级协议（SLA），下列哪?项是其最佳描述？

ITIL中文试题库

1 解决

84 浏览

• 新年 2021-04-16

In which of the following areas would ITIL complementary guidance provide assistance? ITIL的补充指导在下列哪些领域提供援助？(1) Adapting best practice for specific industry sectors 针对特定?业，采纳典范做法;(2) Integrating ITIL with other operating models ITIL 将ITIL与其他运营模式集成

ITIL中文试题库

1 解决

119 浏览

• 默毅品牌设计 2021-04-16

Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle? 下列哪项是服务?命周期的服务策略阶段的?标？(1) Providing an understanding of what strategy is 解释策略的含义;(2) Ensuring a working relationship between the customer and service provider 确保客户和服务提供者之间的有效关系;(3) Defining how value is created定义如何价值创造

ITIL中文试题库

1 解决

75 浏览

• dodomickey07 2021-04-16

Which one of the following is the BEST description of a service level agreement (SLA)? 下列哪?项是服务级别协议（SLA）的最佳描述？

ITIL中文试题库

1 解决

101 浏览

• 白衣素袖 2021-04-16

Which one of the following activities is NOT part of the Deming Cycle?以下活动哪?项不是戴明环的?部分？

ITIL中文试题库

1 解决

41 浏览

• 甜甜甜心 2021-04-16

Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?以下哪?进程负责控制、记录和报告 IT基础设施的组成部分间的关系？

ITIL中文试题库

1 解决

54 浏览

• 24k 2021-04-16

Which processes are responsible for the regular review of underpinning contracts?以下哪项进程负责基础合同的定期审查？

ITIL中文试题库

1 解决

63 浏览

• likuniven 2021-04-16

The multi-level SLA’ is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?多级SLA是?个三层结构。下列哪?层是不是这类SLA结构的?部分？

ITIL中文试题库

1 解决

67 浏览

• 1234567 2021-04-16

Which one of the following would NOT involve event management?下列哪?个不涉及事件管理？

ITIL中文试题库

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88 浏览

• 抹茶小姐姐 2021-04-16

Which of the following availability management activities is/are considered to be proactive as opposed to reactive?下列哪项可?性管理活动是主动响应的，?不是（被动）响应的？(1) . Monitoring system availability 监控系统的可?性;(2) . Designing availability into a proposed solution 将可?性（设想）设计成?个提议的解决?案

ITIL中文试题库

1 解决

85 浏览

• 风铃? 2021-04-16

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?服务?命周期中，服务运营阶段的?的的最佳描述是哪?项？(与146重复)

ITIL中文试题库

1 解决

35 浏览

• xuexi 2021-04-16

Which one of the following is the BEST description of a major incident?下列哪项是重?事故的最佳描述？

ITIL中文试题库

1 解决

118 浏览

• ahahsh 2021-04-16

Which one of the following is the BEST definition of an event?下列哪?项是事件的最佳定义？

ITIL中文试题库

1 解决

29 浏览

• hytzyj 2021-04-16

Which one of the following generates demand for services?下列哪?项会产?服务需求？

ITIL中文试题库

1 解决

50 浏览

• 一樽还酹江月 2021-04-16

Which one of the following is an objective of service transition?服务转型的?标是什么？

ITIL中文试题库