【单选题】
A Notifying more senior levels of management about an incident将事件通知更?级的管理层
B Passing an incident to people with a greater level of technical skill将事件传递给有更?技术?平的?
C Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction为保持客户满意度,使?超出事件需必要性的?级别专家解决之
D Failing to meet the incident resolution times specified in a service level agreement超出服务级别协议规定的解决事件时间
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